About Minaya & Associates, LLC

Dr. Guido Minaya Bio

Managing Partner, Minaya & Associates. Minaya & Associates, LLC, has core competencies in select areas of corporate education and training including: global/international/national training operations, blended learning delivery, outsourcing, blended learning content design and performance based learning. With proven practices and tools developed over the past ten years, the firm leverages the national and multi-national experiences, knowledge and education of Dr. Guido Minaya and Susan Minaya, M.Ed.

Minaya & Associates has worked with clients such as American Express, USAA and Sumaria Networks. Prior to launching the company, the Minayas worked for several Fortune 500 firms including: AT&T, Lucent Technologies, Avaya, Accenture Learning, American Express and USAA managing regional/global delivery operations and large scale blended learning content design initiatives.

Accenture Learning is one of the largest learning services providers in the world. Dr. Minaya served as Americas Delivery Management Director and the Global Delivery Director for the major client engagement. As the Director of Delivery Management, oversaw four client engagements with regard to corporate education delivery: Avaya University, Sun Education; GECF and Accenture.

As the Global Delivery Director for Avaya University he had responsibility over delivery operations in Asia, Europe, Latin America and North America. Avaya University was outsourced to Accenture Learning in October of 2001. Avaya University is a global corporate university serving 50,000 learners and was viewed as the largest outsourced corporate university in the world. Minaya had Global executive responsibilities over internal and outsourced instructor faculty resources and manage the intellectual capital development for Avaya associates, business partners and customers through the delivery of strategic programs. Oversee staff of fifty with revenue, cost and margin target objectives as key measurements for the training services segments. Courses were taught in English, Spanish, Portuguese, Chinese, Japanese, Korean, German, French and Italian. Management responsibilities for 16 training centers in four global regions. Responsibilities included technical, leadership-management curricula delivery, sales curricula and soft skills curricula delivery for key Avaya student audiences. Co-led efforts to transform delivery of courses from 90% Instructor Led and 10% e-Learning to 50% e-Learning and 50 % Instructor Led.

In 2002 Dr. Minaya moved from Miami to Singapore to launch and oversee the Asia Pacific and Japan Regions for Accenture Learning. Managed client relationships with region’s senior leadership, conducted needs assessments, created learning programs. Successfully completing the assignment, returned to the US to manage the Americas Region in May of 2003.

In October of 2001 through March 2002 managed the Caribbean and Latin America Region. Successfully launched blended learning program to ramp up system engineers. Director of the Caribbean and Latin America Region for Avaya, Inc. Management responsibilities for five corporate university training centers ( Miami, Sao Paulo, Mexico City, Buenos Aires, Bogotá). Managed client relationships with region’s senior leadership, conducted needs assessments, created learning programs for key Avaya student audiences in Latin America.

Minaya earned a doctorate of education degree from the University of Pennsylvania’s Graduate School of Education. The focus of the program was higher education management for senior level administrators of academic universities, corporate universities and non-profit organizations. Dr. Minaya's dissertation focused on transitioning facutly to an e-Learning/blended learning curriculum approach and the impact of e-Learning/blending learning on faculty and student satisfaction. He presented his dissertation findings at the TechLearn Conference in November of 2004 and at the ASTD Conference Research to Practice Forum in June of 2005.

Minaya completed an International MBA program in 1999 and earned degree from Vanderbilt University’s Owen Graduate School of Management. The MBA curricula focused on global business in the context of the Americas.

Susan Minaya Bio

Mrs. Minaya has expertise is in the area of performance-based training that drives business results and improves overall job competency and performance. Performance based training is the most impacting approach to learning organization tied to real business results. Trained in the ISD and ADDIE models, she is experienced in performance analysis, needs assessment, curriculum design for ILT, e-learning and blended learning formats, evaluation and assessment for performance, training effectiveness and ROI. As owner of her own consulting and contracting firm, Minaya & Associates, LLC, Mrs. Minaya works effectively with all levels in a learning organization in either a leadership or team participant capacity and also have extensive experience working with senior learning organization leaders to develop learning initiatives that support their strategic objectives and those of their business customers. Mrs. Minaya has expertise in performance-based training design for blended, e-learning and ILT. Also, Mrs. Minaya is experienced in classroom to e-learning curriculum migration and change management, a proven track record for performance results and ROI for CRM, sales, sales management, and executive training and development, industry expertise in financial services, insurance, medical soft goods, manufacturing, technology and telecommunications.
Mrs. Minaya's projects have ranged from self-paced training guides and 2-hour workshops, to standalone web-based lessons, and complex 6-week new hire curriculums employing blended-learning and call simulation for global deployment. Also, she has management experience that includes departmental budget responsibilities.
Currently Mrs. Minaya is Dean to the Contact Center College of AAA University where she provides a strategic learning and evelopment planning and execution for the contact center organization's 1,500 employees to meet short and long term strategies in multiple AAA MSC locations. Previously Mrs. Minaya has worked as a Senior Instuctional Designer Project lead for American Express Corporation, as a Marketing Manager and Training Director for Applied Automation Techniques, Inc., and as a Marketing Manager for FLA Orthopedics. For her skill and contribution to the companies she has worked for she was recognized with various awards. Mrs. Minaya has spoken and has served at Bellevue University Call Center Curriculum as an SME.

Paloma Minaya Bio

Paloma Minaya is a sophomore at the University of California, Santa Barbara Campus and an intern at Minaya & Associates, LLC. Ms. Minaya works on various international research projects for the company to assist Minaya & Associates in better serving their clients. Ms. Minaya also monitors the company’s official website, including, the forum sub-page. As a second year at University of California at Santa Barbara, she has involved herself in a variety of organizations within the UCSB community. Some organizations are On-Campus Democrats, Gamma Phi Beta sorority and Calpirg. Campus Democrats is an organization that puts on events such as retreats and leadership conferences so students can network amongst each other as well as grow comfortable in speaking their opinions on current political issues. Gamma Phi Beta sorority is a Greek organization that collaborates with organizations on campus as well as organizations in the Greek community to set up fundraisers, social gatherings, and opportunities to develop stronger relations in areas of your personal interest. Calpirg is an environmental organization which hosts events like "adopt a block" or "beach cleanups" and provides awareness meetings so students are aware of how their activities are affecting the environment. Ms. Minaya has declared Global Studies a her major and looks to minor in Global Peace and Security. As part of her Global Studies major she is at an intermediary Spanish level and is able to speak as well as write in the language. Skills she possesses are proficiency in Microsoft Office programs, speech writing, delivery and communication. To date Ms. Minaya has traveled to the following countries in an effort to better understand culture and the world at large.